Exchange Policy

At Glowria Jewels, we are committed to offering jewelry that reflects high standards of craftsmanship and design. Each piece is thoughtfully created to deliver beauty, quality, and meaning. As part of our commitment to transparency, please read the following policy carefully before making a purchase.

No Return and No Refund

All purchases made through Glowria Jewels are final. We do not accept returns or offer refunds under any circumstances. Our pieces are often handcrafted and made to order which means each item is created specifically for you. We ask that you review your order carefully before completing your purchase.

We encourage customers to check all product details including size and description before placing an order. If you have any questions before buying our team is happy to assist you.

Exchange Policy

While we do not offer returns or refunds we do provide exchanges in the following cases only:

  • The product is received in a damaged or defective condition

  • You inform us within forty eight hours of receiving the order

  • The item is unused unworn and returned in its original packaging

  • The exchange request is approved after our quality check

Please note that custom made personalized and made to order pieces are not eligible for exchange unless there is a manufacturing defect or damage during delivery.

How to Request an Exchange

To request an exchange please follow the steps below

  1. Contact us by email at [your email address] within forty eight hours of receiving your order

  2. Include your order number clear photographs of the item and packaging and a description of the issue

  3. Our team will review your request and respond within two to four business days

  4. If approved you will receive further instructions for the exchange process

Important Information

  • Products that do not meet the eligibility criteria will not be accepted for exchange

  • Exchange approval is at the sole discretion of Glowria Jewels after inspection of the returned item

  • Any shipping costs involved in the exchange process may need to be covered by the customer

  • Store credit or a replacement may be issued depending on stock availability

We truly appreciate your trust in Glowria Jewels. Our goal is to ensure that you are happy with your purchase while maintaining fair practices that respect the value of handcrafted jewelry.

If you need assistance before placing an order our team is here to help.